Contact Us
At Spin King, we strive to provide the best possible customer experience and support. Whether you have a question about your account, need assistance with technical issues, or want to report a problem, our dedicated team is here to help.
Customer Support Availability
Our customer support team is available Monday through Sunday, from 10:00 AM to 8:00 PM GMT. You can contact us via phone at 0800 102 6145 (free) during these hours for immediate assistance with any questions or concerns you may have.
Live Chat Support
For a more convenient and efficient way to communicate, please use our live chat feature on our website. Our customer support team will be happy to assist you in real-time Monday through Sunday from 10:00 AM to 8:00 PM GMT.
Please note that live chat is not available outside of the specified hours.
Email Support
You can also reach us via email. We will do our best to respond to your query as soon as possible, but please allow a 24-48 hour response time for more complex issues or during periods of high demand.
Help Centre and FAQ
Before contacting us, we recommend visiting our Help Centre on the website for answers to common questions and troubleshooting tips. You can find detailed information about our services, including rules and regulations, payment methods, and technical requirements.
Verification or Account-Help Support
For account-related issues or verification support, please use the "My Account" section of our website. Here, you will be able to access your personal details, update your password, and request assistance with any verification concerns.
Responsible Gambling Assistance
If you or someone you know is struggling with problem gambling, we are here to help. Please visit our responsible gaming page for information on how to manage your account, self-exclusion options, and support resources.
Technical Support
For technical issues related to our website or mobile app, please contact us via phone, live chat, or email. Our team will be happy to assist you in resolving the issue as quickly as possible.
Complaint or Dispute Guidance
If you have a complaint about our service or would like to dispute an issue, we encourage you to first attempt self-resolution through our Help Centre and FAQ sections. For escalated issues, please contact us via email with full details of the concern.
Communication Response Expectations
We strive to respond to all inquiries as promptly as possible during business hours (Monday through Sunday from 10:00 AM to 8:00 PM GMT). However, please allow a reasonable response time for more complex issues or during periods of high demand.
Account-Security Assistance
For assistance with account security concerns, such as password reset or suspicious activity on your account, please contact our support team via phone, live chat, or email. We will work to resolve the issue and secure your account promptly.
Mobile and Desktop Support Accessibility
Our website and mobile app are designed for accessibility across various devices and browsers. If you experience any issues with compatibility, please try clearing your cache, updating your browser, or contacting our support team via phone, live chat, or email for further assistance.
We value your feedback and encourage you to contact us with suggestions on how we can improve our services.
